DDIChat is a chat platform that allows individuals to chat with subject matter experts in different fields.

DDIChat allows individuals and businesses to find domain experts, book chat sessions with them, and pay only for the time spent during a session.

DDIChat offers text, audio, video chat sessions with an increasing number of useful features.

We recommend our users use Google Chrome browser for all DDIChat sessions.

DDI has a strong and growing presence in tech, finance, and entrepreneurship.

With a strong knowledge-based audience of about 800k - 1 million readers per month from all over the world (on our main site and its popular medium publication), we consistently rank high on AI, blockchain, and other topics. You can read more about it here.

For now, we invite experts in different fields to join us primarily from our DDI medium publication. But we are also inviting experts from outside the medium community.

With the above, however, it doesn’t mean each of our experts will be able to help solve all kinds of problems in a certain field. We don’t mean that.

The primary issue is that expertise is relative. The client who is seeking advice may already be quite knowledgeable in a certain area. In this situation, the expectation of expertise being experienced by the client will be much higher than that from an average client.

Instead of guaranteeing the absolute standard of expertise (which doesn’t exist especially in a world that is changing fast), we encourage our clients to go beyond the limitations of language when the word “expert” is referred to. What we genuinely mean is that DDIChat offers a cluster of professionals who demonstrates a level of expertise, passion, and availability for informal discussions on projects/problems in different fields.

Use it as a platform to find people to explore solutions to problems and projects related to a certain field. Learn from each other. And learn together.

On our platform, we have a good initial foundation to filter expertise through on-going review and rating, improved filtering functionality, and real-time listing of popular topics / experts, which will be implemented in upcoming releases.

Currently we offer more than 20 categories of expertises, and more are being added as we speak. You can check out our expertise coverage here.

Any site visitor can suggest a new expertise by submitting this form.

We will consider the newly suggested categories and add them over time.

Let’s use an example category: Data Science or you can choose another category on our main listing here.

Step 1: Pick a data scientist from the category. In this case, we will select Natassha as an example;

Step 2: Scroll down on the page and you will see the blue button, click on it to enter the booking page;

Step 3: On the booking page, press “Book Now”

DDIChat client is charged using the concept of BlockTime,

BlockTime is specified by the expert. It could be 15 minutes, 30 minutes, or other custom length of time. The whole amount that the client will be charged will only be known after the client ends the session, and the charge will be computed based on the number of blocktimes being used during the chat session.

At the stage of each booking, though, client will only be charged the 1st block of time when Expert confirms the booking over email. Each additional blocktime will be charged when the session goes beyond the initial block, according to the timer on the upper right side of the session window. If the chat session is shorter than the initial block of time, client will not be charged (as the initial block is already charged when expert confirms the consultation over email). But if the chat session goes beyond the initial block, there will be 1 final charge that is based on the # of additional blocks being used in the session.

Step 4: After clicking “Book Now”, user selects the date and time according to the user’s time zone (which is auto-detected by our system). It will then display the time slots when the expert is available, and notify the expert the client’s preferred time according to his/her time zone.”

To book a session, client will fill out his/her contact email, and more importantly, what the chat session is about. This information will be sent to expert through email, including any simple attachment (such as a n image or pdf file) that is relevant for the session.

The design here is to ensure expert can help with a client's problem before confirming the session.

After entering the credit card information on pressing the “Continue to payment” button, the charge of the 1st blocktime won’t be made UNTIL the expert clicks “confirm” in the booking request email.

Step 5: Now that the expert has confirmed the consultation, both client and expert will receive a chat confirmation email, which includes a special link for the chat session. At the specific session time, expert and client will need to click that specific URL to enter the chat session.

The DDIChat session request will be automatically cancelled if expert doesn’t click the Confirm button (in the booking notification email) 30 minutes before the session.

In this case, no charge would be made to client’s credit card.

Yes, client can cancel the chat session before expert confirms it over email. Client can cancel unconfirmed sessions inside the client’s account dashboard in https://app.ddichat.com.

After expert confirms the session, client cannot cancel the session on dashboard. If client wants to cancel it and receives the refund of the 1st blocktime’s fee, client will need to email DDIChat support at support@ddichat.com.

Yes, expert can cancel the chat session before he/she confirms the session over email. Expert can cancel unconfirmed sessions inside the expert’s account dashboard in https://app.ddichat.com.

After expert confirms the session, he/she cannot cancel the session on dashboard. If expert wants to cancel it and process a refund of the 1st blocktime’s fee for the client, expert will need to email DDIChat support at support@ddichat.com.

To mitigate potential disputes from DDIChat clients, information exchanged during the chat sessions will be retained for a period of 7 days, after which they will be automatically deleted from the system.

Since there is no control over what is being shared between Experts and Clients in DDIChat sessions, DDIChat cannot be held liable for any material or content that is being shared in the DDIChat sessions. DDIChat should be seen as a tool (like a messaging app) for individuals to connect with individuals, and will not be legally responsible for any misbehavior or offence caused by either side during DDIChat sessions.

Yes, you will have 72 hours to file your formal complaint to support@ddichat.com and let us know the time/date of the session, and details regarding the service issue. We will promptly refund you the fees you paid.

But, after 72 hours of your DDIChat session, you will be considered fully satisfied with the service, and no refund will be processed.