Let’s use an example category: Data Science or you can choose another category on our main listing here.
Step 1: Pick a data scientist from the category. In this case, we will select Natassha as an example;
Step 2: Scroll down on the page and you will see the blue button, click on it to enter the booking page;
Step 3: On the booking page, press “Book Now”
DDIChat client is charged using the concept of BlockTime,
BlockTime is specified by the expert. It could be 15 minutes, 30 minutes, or other custom length of time. The whole amount that the client will be charged will only be known after the client ends the session, and the charge will be computed based on the number of blocktimes being used during the chat session.
At the stage of each booking, though, client will only be charged the 1st block of time when Expert confirms the booking over email. Each additional blocktime will be charged when the session goes beyond the initial block, according to the timer on the upper right side of the session window. If the chat session is shorter than the initial block of time, client will not be charged (as the initial block is already charged when expert confirms the consultation over email). But if the chat session goes beyond the initial block, there will be 1 final charge that is based on the # of additional blocks being used in the session.
Step 4: After clicking “Book Now”, user selects the date and time according to the user’s time zone (which is auto-detected by our system). It will then display the time slots when the expert is available, and notify the expert the client’s preferred time according to his/her time zone.”
To book a session, client will fill out his/her contact email, and more importantly, what the chat session is about. This information will be sent to expert through email, including any simple attachment (such as a n image or pdf file) that is relevant for the session.
The design here is to ensure expert can help with a client's problem before confirming the session.
After entering the credit card information on pressing the “Continue to payment” button, the charge of the 1st blocktime won’t be made UNTIL the expert clicks “confirm” in the booking request email.
Step 5: Now that the expert has confirmed the consultation, both client and expert will receive a chat confirmation email, which includes a special link for the chat session. At the specific session time, expert and client will need to click that specific URL to enter the chat session.