What is DDIChat?
DDIChat is a chat platform that allows individuals to chat with subject matter experts in different fields.
How does DDIChat work?
DDIChat allows individuals and businesses to find domain experts, book chat sessions with them, and pay only for the time spent during a session.
In what form(s) does DDIChat session take place?
DDIChat offers text, audio, video chat sessions with an increasing number of useful features.
Which browser do we recommend ?
We recommend our users use Google Chrome browser for all DDIChat sessions.
Why should we trust the quality of DDIChat Experts in a given category?
DDI has a strong and growing presence in tech, finance, and entrepreneurship.
With a strong knowledge-based audience of about 800k - 1 million readers per month from all over the world (on our main site and its popular medium publication), we consistently rank high on AI, blockchain, and other topics. You can read more about it here.
For now, we invite experts in different fields to join us primarily from our DDI medium publication. But we are also inviting experts from outside the medium community.
With the above, however, it doesn’t mean each of our experts will be able to help solve all kinds of problems in a certain field. We don’t mean that.
The primary issue is that expertise is relative. The client who is seeking advice may already be quite knowledgeable in a certain area. In this situation, the expectation of expertise being experienced by the client will be much higher than that from an average client.
Instead of guaranteeing the absolute standard of expertise (which doesn’t exist especially in a world that is changing fast), we encourage our clients to go beyond the limitations of language when the word “expert” is referred to. What we genuinely mean is that DDIChat offers a cluster of professionals who demonstrates a level of expertise, passion, and availability for informal discussions on projects/problems in different fields.
Use it as a platform to find people to explore solutions to problems and projects related to a certain field. Learn from each other. And learn together.
Is there a way to filter through the experts using different criteria, such as price, category, location, etc?
On our platform, we have a good initial foundation to filter expertise through on-going review and rating, improved filtering functionality, and real-time listing of popular topics / experts, which will be implemented in upcoming releases.
What fields of expertise are currently being offered on DDIChat platform?
Currently we offer more than 20 categories of expertises, and more are being added as we speak. You can check out our expertise coverage here.
Can DDIChat user suggest a new area of expertise?
Any site visitor can suggest a new expertise by submitting this form.
We will consider the newly suggested categories and add them over time.
What are the mechanics (or steps) of booking a DDIChat session?
Let’s use an example category: Data Science or you can choose another category on our main listing here.
Step 1: Pick a data scientist from the category. In this case, we will select Natassha as an example;
Step 2: Scroll down on the page and you will see the blue button, click on it to enter the booking page;
Step 3: On the booking page, press “Book Now”
DDIChat client is charged using the concept of BlockTime,
BlockTime is specified by the expert. It could be 15 minutes, 30 minutes, or other custom length of time. The whole amount that the client will be charged will only be known after the client ends the session, and the charge will be computed based on the number of blocktimes being used during the chat session.
At the stage of each booking, though, client will only be charged the 1st block of time when Expert confirms the booking over email. Each additional blocktime will be charged when the session goes beyond the initial block, according to the timer on the upper right side of the session window. If the chat session is shorter than the initial block of time, client will not be charged (as the initial block is already charged when expert confirms the consultation over email). But if the chat session goes beyond the initial block, there will be 1 final charge that is based on the # of additional blocks being used in the session.
Step 4: After clicking “Book Now”, user selects the date and time according to the user’s time zone (which is auto-detected by our system). It will then display the time slots when the expert is available, and notify the expert the client’s preferred time according to his/her time zone.”
To book a session, client will fill out his/her contact email, and more importantly, what the chat session is about. This information will be sent to expert through email, including any simple attachment (such as a n image or pdf file) that is relevant for the session.
The design here is to ensure expert can help with a client's problem before confirming the session.
After entering the credit card information on pressing the “Continue to payment” button, the charge of the 1st blocktime won’t be made UNTIL the expert clicks “confirm” in the booking request email.
Step 5: Now that the expert has confirmed the consultation, both client and expert will receive a chat confirmation email, which includes a special link for the chat session. At the specific session time, expert and client will need to click that specific URL to enter the chat session.
What if the expert doesn’t respond to the booking request?
The DDIChat session request will be automatically cancelled if expert doesn’t click the Confirm button (in the booking notification email) 30 minutes before the session.
In this case, no charge would be made to client’s credit card.
Can the session be cancelled by client user?
Yes, client can cancel the chat session before expert confirms it over email. Client can cancel unconfirmed sessions inside the client’s account dashboard in https://app.ddichat.com.
After expert confirms the session, client cannot cancel the session on dashboard. If client wants to cancel it and receives the refund of the 1st blocktime’s fee, client will need to email DDIChat support at firstname.lastname@example.org.
Can the session be cancelled by expert user?
Yes, expert can cancel the chat session before he/she confirms the session over email. Expert can cancel unconfirmed sessions inside the expert’s account dashboard in https://app.ddichat.com.
After expert confirms the session, he/she cannot cancel the session on dashboard. If expert wants to cancel it and process a refund of the 1st blocktime’s fee for the client, expert will need to email DDIChat support at email@example.com.
Does DDIChat retain the information in the chat sessions?
To mitigate potential disputes from DDIChat clients, information exchanged during the chat sessions will be retained for a period of 7 days, after which they will be automatically deleted from the system.
Is DDIChat liable for what is shared by Expert Users to Clients during DDIChat sessions?
Since there is no control over what is being shared between Experts and Clients in DDIChat sessions, DDIChat cannot be held liable for any material or content that is being shared in the DDIChat sessions. DDIChat should be seen as a tool (like a messaging app) for individuals to connect with individuals, and will not be legally responsible for any misbehavior or offence caused by either side during DDIChat sessions.
As a user of DDIChat service, if I am not happy with the DDIChat session, can I ask for a refund?
Yes, you will have 72 hours to file your formal complaint to firstname.lastname@example.org and let us know the time/date of the session, and details regarding the service issue. We will promptly refund you the fees you paid.
But, after 72 hours of your DDIChat session, you will be considered fully satisfied with the service, and no refund will be processed.
What is DDIChat Expert User Account?
Here’s a list of useful resources for DDIChat Expert Users.
All DDIChat User Account has the basic function of a Client Account.
An Expert User Account is a Client Account that has the Expert functionality enabled on the DDIChat platform.
It means a user who has a DDIChat Expert account can use the same account to book a consultation with another expert. To learn about how to use the Client functionality, please refer to the FAQs for Client User Account section.
But a user who has a DDIChat Client account cannot access the set of functionalities that are designed for Expert Users only.
For any person who would like to have an Expert Account, he/she will need to fill out this form.
If the person is granted an Expert Account, his/her existing Client Account (if any) will be upgraded to Expert Account.
If the person is granted an Expert Account but he/she doesn’t have a Client Account, he/she will need to register one here.
Anyone who successfully books a consultation as a Client User would have automatically registered a Client User account. To gain access to that account, though, one needs to reset password with the email address one uses in the consultation booking above.
What is the set of DDIChat Expert functionalities that are enabled for Expert User Account?
Expert functionalities include:
- Set up expert profile page (access the guide here);
- Expert profile page that is set up with profile image, tagline, and areas of expertise defined will be shown on our Expert Listing Page;
- Select Area(s) of Expertise and launch DDIChat service on those area(s);
- Define length of BlockTime (BT, in minutes) for each area of expertises;
- Specify fees (in USD) for each BlockTime for each area of expertise on the account;
- Make availability settings so Client User can make bookings at days and time slots when you are available for DDIChat sessions;
- Make payout request;
I have been approved as an Expert user, but after setting up my account profile, it doesn’t show up on the expert listing page https://app.ddichat.com/experts. What is the reason?
For better experience on the client’s side, we can show expert profile on our expert listing page only if the expert has made the following settings in his/her profile:
- Service categories (i.e. area(s) of expertise) are selected;
- A profile image is provided;
- A tag line is provided;
With all 3 of the above specified, your profile will show up on the expert listing page and can be shown when a category is selected.
For an expert user, is it necessary for me to show my authentic image and legal name on the profile?
Profile image: It is advisable to show a professional profile image but it is not essential. It will however improve the chances that client users will make a booking with you if you show up as an authentic individual. If your situation forbids you from showing your real image, consider using an individual avatar here or a similar image.
Legal name: It is not a must to show your legal name on an expert profile page. However, DDI team would internally verify expert user as individual (not agency or business or a logo) and perform the necessary due-diligence in the approval process to ensure a certain level of expertise is being delivered to client users through DDIChat sessions.
Is an expert user required to be an individual? Can it be a business entity?
Expert user must be an individual and it cannot be a business.
What is BlockTime (BT)?
We use the concept of BlockTime (BT) to measure and charge client for the DDIChat session. Expert user defines the length of BT, and specifies the fees for each BT.
After client makes a booking with an expert, client will enter payment information but will not be charged the initial BT until expert user “confirms” the session. Subsequent BTs will then be charged when consultation goes beyond the 1st BT.
How should Expert determine the price of each BT?
It depends on many factors: the area of expertise, the expert’s branding, rating, etc. For examples, in the legal field, a typical lawyer charges $600 - $1000 USD an hour. If an expert in the equivalent field uses this as a reference to price a 30-min BT, he/she should price the 30-min session at $300 / 30 minutes.
But, since DDIChat is a new marketplace, it will take time for this market to be formed, in which true market price emerges from forces of demand and supply.
Lastly, because of the cost of maintaining the platform, we currently require the implied rate per minute of BT to be $1 USD / minute.
It means, for examples, a 15-minute BT should at least be priced at $15.
What are the default settings for Expert Profile?
When the Expert Profile is set up, a few default settings will be pre-filled for the profile.
User is suggested to make changes accordingly.
- Default payment gateway: Stripe
- Default payment email: contact email
- Default Block-Time: 30 minutes
- Default Fee per default Block-Time: US $60 (i.e. $60 per 30 minutes for any category)
- Minimum Time Gap between successive bookings: 5
What is the fastest way to set up Expert Profile?
Use the “Sync with Linkedin” Button on profile page.
When this button is clicked, DDIChat will authenticate expert user with his/her Linkedin profile, from which the expert user’s photo, name, tagline, and email address will be extracted from his/her Linkedin account.
In case if the user’s email address is different from his/her linkedin account that is synchronized, the user will be requested to replace the email address used in DDIChat (and all other DDI applications and websites) with the email address registered in his/her Linkedin account. This is to ensure the user uses the best email address for DDI applications to ensure maximimal deliverability of any notifications and messages from DDI and its applications.
What is MagicLink? How to use it?
Please take a look at the article here.
How does DDIChat work?
Please refer to the corresponding answer in FAQs for Client User Account.
How does DDIChat Expert get paid?
DDIChat Expert user receives all revenue net of platform fee via Stripe/Paypal tied to the payment email address specified in the Expert User account.
When does DDIChat Expert get paid?
DDIChat Expert user receives payment on a bi-weekly basis, disbursed before noon EST on the 16th and 1st of next month.
How much does DDIChat Expert share in the gross revenue?
Expert User will share a fixed 90% of gross revenue of the DDIChat sessions.
How does DDIChat market its service?
DDIChat markets its service through
- Medium articles and main site articles;
- Social Media postings;
- Paid ad campaigns (at category levels);
Are there suggestions for Expert User on how they might market their own DDIChat session?
We recommend the following ways of self-marketing for DDIChat expert users:
- Introducing his/her own chat sessions in his/her articles (even articles written in the past) and pasting the Expert URL in the articles;
- Introducing his/her own chat sessions using social media or youtube video;